Time: 3 May – 31 July 2021
Place: Xamk Learn – digital learning environment
Extent: 2 ECTS credits
Number of study places: 150
Target group: All that are interested in the topic
Required previous skills: None
Lecturer: Mrs Tiina Tuovinen & Mrs Anu Rantanen

Credited in degree: All bachelor level degrees at Xamk
Enrolment by: 18 April 2021
Price: Free of charge

Please notice, that
Xamk degree students cannot enrol on OUAS courses.

Learning outcomes:
By the end of this course, students should be able to

  • know basics of process thinking and terminology in that field
  • understand meaning of processes in business development
  • know how to visualize service business
  • understand basics of measuring service processes.

Contents and methods:
The course is totally online in Learn platform, no live lectures. You will work independently, no group work. 

This course includes different kind of assignments and tests with deadlines.

Student's workload is approximately 54 hours.

Study material:
All study material and links to electric sources are on Learn platform.

Assessment scale:

This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.

Additional information on enrolment:
Open University of Applied Sciences office, email openstudies@xamk.fi.

Terms of cancellation: 
Cancellation has to be made 14 days before the course starts. Cancellation by email to openstudies@xamk.fi.

You'll receive an invitation by email to this course approx. one week before the course starts.


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