Time: Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is two months. The first start is on 5 September 2023.
Place: Online studies
Extent: 5 ECTS credits
Target group: Everyone interested in the topic
Lecturer: Course is completed independently
Credited in degree at Xamk: All Bachelor level degrees at Xamk
Area of competence mentioned in Curriculum: Optional studies
Enrolment by: 8.10.2023
Price: Free of charge
Note that you can enrol for Open UAS studies at the maximum of 50 ECTS credits per semester. One person’s enrolments exceeding 50 ECTS credits are deleted in the enrolment order. Paying attention to this is important when planning your studies.
Please also notice, that
Xamk degree students cannot enrol on Open UAS courses.
Learning outcomes:
- You expand your understanding of customer experience in producing services.
- You are able to produce customized services from the view point of customer experiences.
- You can measure and evaluate the success of customer experience.
Contents and methods:
- How to customize services?
- How do you collect customer information and develop customer experience?
- How can you measure customer experience?
Independent execution method as an online implementation, independently completed learning tasks and familiarization with the topic.
The course contains various short tests, few discussion tasks and exam. Assignment return times are announced at the beginning of the study period.
The course covers 5 ECTS credits, totalling 135 hours of student work. The number of hours is theoretical and varies according to student effort.
Study material: All material will be provided by the lecturer and it is in Learn platform. No live lectures or group work.
Assessment grade: 1-5
This course is a part of Xamk Pulse’s ‘Diploma of Higher Education in Tourism and Service Business Management’.
What is diploma and what are the courses included in it?
Read more about the diploma https://www.xamk.fi/en/open-amk-courses/diploma-of-higher-education-in-tourism-and-service-business-management-60-ects-cr/.
Want to complete the whole diploma?
The full extent of the diploma is 60 ECTS credits. We recommend that you start from module I and complete it first.
Want to take just some of the courses?
If you don’t want to complete the whole diploma, you can choose just those courses that you are interested in.
Enrolment on diploma courses
You must enroll on each course separately. Choose just the number of courses that you can & have time to complete by the end of year 2023! All the courses will be available also in year 2024, when you can start them weekly on nonstop basis.
Transcript of records will be delivered by email in PDF form.
This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.
Additional information on enrolment:
Open University of Applied Sciences office, email: openstudies@xamk.fi.
Terms of cancellation:
If you are not able to participate in the course, please let us know as soon as possible by email openstudies@xamk.fi.
Before the course starts, you'll receive an invitation by email to this course.
Please note that there can be changes in the course details in terms of the timetable and teachers, for example.
South-Eastern Finland University of Applied Sciences is audited by the Finnish Education Evaluation Centre (FINEEC).