Time: 18 January – 14 March 2021
Place: Xamk Learn – digital learning environment
Extent: 3 ECTS credits
Number of study places: 150
Target group: All that are interested in the topic
Required previous skills: None
Lecturer: Mrs Tiina Tuovinen & Mrs Anu Rantanen
Credited in degree: All bachelor level degrees at Xamk
Enrolment by: 10 January 2021
Price: Free of charge
Please notice, that
Xamk degree students cannot enrol on OUAS courses.
Learning outcomes:
By the end of this course, students should be able to
– know and understand basics of customer service design
– know and understand basics of service quality
– know and identify factors of service quality
– understand impact of quality on customers and on business success
– visualize customer journey map
– use service quality measuring tools.
Contents and methods:
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
The course is totally online in Learn platform, no live lectures. You will work independently, no group work. This course includes different kinds of assignments and tests with deadlines.
Student's workload is approximately 80 hours.
Study material:
Most of the material will be provided in Learn.
Assessment scale:
Accepted/Failed
This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.
Additional information on enrolment:
Open University of Applied Sciences office, email openstudies@xamk.fi.
Terms of cancellation:
Cancellation has to be made 14 days before the course starts. Cancellation by email to openstudies@xamk.fi.
You'll receive an invitation by email to this course approx. one week before the course starts.