Time: Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is 3 months. Please notice that Xamk’s lecturers do not assess completed courses nor enter the course assessments in Xamk’s record of credits (Peppi) during their non-teaching periods. In summer completed courses will not be assessed between June 12th and August 6th, 2023.
Place: Online studies
Extent: 3 ECTS credits
Number of study places:
Target group: Everyone interested in the topic
Lecturers: Course is completed independently
Credited in degree at Xamk: All Bachelor level degrees at Xamk
Area of competence mentioned in Curriculum: Optional studies
Enrolment by: 1.10.2023. Students can start their studies approximately within a week after enrolling on this course.
Price: Free of charge
Note that you can enrol for Open UAS studies at the maximum of 50 ECTS credits per semester. One person’s enrolments exceeding 50 ECTS credits are deleted in the enrolment order. Paying attention to this is important when planning your studies.
Please also notice, that
Xamk degree students cannot enrol on Open UAS courses.
By the end of this course, students should be able to
- know and understand basics of customer service design
- know and understand basics of service quality
- know and identify factors of service quality
- understand impact of quality on customers and on business success
- visualize customer journey map
- use service quality measuring tools.
Contents and methods:
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
The course is totally online in Learn platform, no live lectures. You will work independently, no group work. This course includes different kinds of assignments and tests with deadlines.
The course covers 3 ECTS credits, totalling 81 hours of student work. The number of hours is theoretical and varies according to student effort.
Please notice! This course is identical with the course AV00EI30 Customer service design and quality of service (2021/2022)!
Most of the material will be provided in Learn.
You may also be interested in:
- Service design 2: Customer service process planning, 2 ECTS cr
- Service design 3: Customer experience management, 5 ECTS cr
It is recommended to start with Service design 1 course.
Transcript of records will be delivered by request by email in PDF form.
This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.
Additional information on enrolment:
Open University of Applied Sciences office, email: firstname.lastname@example.org.
Terms of cancellation:
If you are not able to participate in the course, please let us know as soon as possible by email email@example.com.
Before the course starts, you'll receive an invitation by email to this course.
Please note that there can be changes in the course details in terms of the timetable and teachers, for example.
South-Eastern Finland University of Applied Sciences is audited by the Finnish Education Evaluation Centre (FINEEC).