Time:Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is three months.
Please notice that Xamk’s lecturers do not assess completed courses nor enter the course assessments in Xamk’s record of credits (Peppi) during their non-teaching periods. In summer, completed courses will not be assessed between June 1st and August 18th, 2024.
This course will also be offered in autumn 2024. Enrolment for the course will open in June.
Place: Online studies
Extent: 5 ECTS credits
Target group: Everyone interested in the topic
Course is completed independently
Credited in degree at Xamk: All bachelor level degrees
Area of competence mentioned in Curriculum: Optional studies
Enrolment by: 23.6.2024. This is a nonstop start and students can start their studies approximately within a week after enrolling on this course.
Price: Free of charge
Note that you can enrol for Open UAS studies at the maximum of 50 ECTS credits per semester. One person’s enrolments exceeding 50 ECTS credits are deleted in the enrolment order. Paying attention to this is important when planning your studies.
Please also notice, that
Xamk degree students cannot enrol on Open UAS courses.
Learning outcomes:
- You expand your understanding of customer experience in producing services.
- You are able to produce customized services from the view point of customer experiences.
- You can measure and evaluate the success of customer experience.
Contents and methods:
- How to customize services?
- How do you collect customer information and develop customer experience?
- How can you measure customer experience?
Independent execution method as an online implementation, independently completed learning tasks and familiarization with the topic. No live lectures nor group work included in this course.
The course contains various short tests, few discussion tasks and exam. Assignment return times are announced at the beginning of the study period.
The course covers 5 ECTS credits, totalling 135 hours of student work. The number of hours is theoretical and varies according to student effort.
Study material:
Learning material wil be available on the course's Learn platform.
Assessment:
1-5
This course is a part of Xamk Pulse’s ‘Diploma of Higher Education in Tourism and Service Business Management’.
What is diploma and what are the courses included in it?
Read more about the diploma https://www.xamk.fi/en/open-amk-courses/diploma-of-higher-education-in-tourism-and-service-business-management-60-ects-cr/.
Want to complete the whole diploma?
The full extent of the diploma is 60 ECTS credits. We recommend that you start from module I and complete it first.
Want to take just some of the courses?
If you don’t want to complete the whole diploma, you can choose just those courses that you are interested in.
Enrolment on diploma courses
You must enroll on each course separately. Choose just the number of courses that you can & have time to complete by the end of year 2024!
The Transcript of records will be delivered automatically by email in PDF form. You can read more about the The Transcript of records on: Information on Open UAS, Xamk Pulse studies.
This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.
Additional information on enrolment:
Xamk Pulse, email: openstudies@xamk.fi.
Terms of cancellation:
If you are not able to participate in the course, please let us know as soon as possible by email openstudies@xamk.fi.
Before the course starts, you'll receive an invitation by email to this course.
Please note that there can be changes in the course details in terms of the timetable and teachers, for example.
South-Eastern Finland University of Applied Sciences is audited by the Finnish Education Evaluation Centre (FINEEC).