Evaluation and feedback
We collect feedback of the results and quality of Xamk’s operations by means of scorecards, student-, personnel-, and stakeholder group inquiries, performance reviews, internal reviews, self-evaluations and external evaluations. The information produced by the evaluation and feedback system is used in the strategic and operations management at all levels of the organisation. A measuring plan guides the collection of the feedback.
| EVALUATION AND FEEDBACK SYSTEM | |||
| Management/
department |
Staff | Students | Stakeholders |
| Scorecards
Internal reviews Self-evaluations External evaluations |
Development
discussions
Work community development survey
Equality survey
Customer service surveys of support services
Customer service surveys of business services
|
Course feedback
Arrival survey Education development survey Equality survey
AVOP Graduand feedback questionnaire Customer service surveys of support services Customer service surveys of business services
Feedback survey of continuing education
|
Stakeholder feedback
Alumni feedback Project evaluations and feedback Career monitoring survey Customer service surveys of business services
|
DEVELOPMENT
We systematically develop the operations of the core and support processes based on the collected external and internal evaluation and feedback information. We plan ad carry out the development measures which arise, and monitor and assess their impact. We use the results in the operations or strategic choices of Xamk.
You will find the reports on the feedback survey results and evaluations in the Current section.