We collect feedback of the results and quality of Xamk’s operations by means of scorecards, student-, personnel-, and stakeholder group inquiries, performance reviews, internal reviews, self-evaluations and external evaluations. The information produced by the evaluation and feedback system is used in the strategic and operations management at all levels of the organisation. A measuring plan guides the collection of the feedback.

 

EVALUATION AND FEEDBACK SYSTEM
Management/

department

Staff Students Stakeholders
Scorecards

Internal reviews

Self-evaluations

External evaluations

Development

discussions

 

Work community

development survey

 

Equality survey

 

Customer service surveys of support services

 

Customer service surveys of business services

 

 

Course feedback

Arrival survey

Education development survey

Equality survey

 

AVOP Graduand feedback questionnaire

Customer service surveys of support services

Customer service surveys of business services

 

Feedback survey of continuing education

 

Stakeholder feedback

Alumni feedback

Project evaluations and feedback

Career monitoring survey

Customer service surveys of business services

 

 

 

DEVELOPMENT

 

We systematically develop the operations of the core and support processes based on the collected external and internal evaluation and feedback information. We plan and carry out the development measures which arise, and monitor and assess their impact. We use the results in the operations or strategic choices of Xamk.

We plan and implement the development measures based on this information. We monitor and evaluate the implementation and effectiveness of development measures, for example in annual internal reviews. We utilise the results of the development measures in the operational activities or strategic choices of the University of Applied Sciences.

The development of each of our own work and small, quick experiments are important methods of development. We also encourage our staff to take initiatives and development ideas that benefit the whole organisation to improve operations.

 

You will find the reports on the feedback survey results and evaluations in the Current section.