Time: Students can start their studies approximately within a week after enrolling on this course. The estimated time for completing this course is two months.
Please notice that Xamk’s lecturers do not assess completed courses nor enter the course assessments in Xamk’s record of credits (Peppi) during their non-teaching periods. In summer, completed courses will not be assessed between June 1st and August 18th, 2024.
This course will also be offered in autumn 2024. Enrolment for the course will open in June.
Place: Online studies
Extent: 3 ECTS credits
Number of study places:
Target group: Everyone interested in the topic
Course is completed independently
Credited in degree at Xamk: All Bachelor level degrees at Xamk
Area of competence mentioned in Curriculum: Optional studies
Enrolment by: 23.6.2024. This is a nonstop start and students can start their studies approximately within a week after enrolling on this course.
Price: Free of charge
Note that you can enrol for Open UAS studies at the maximum of 50 ECTS credits per semester. One person’s enrolments exceeding 50 ECTS credits are deleted in the enrolment order. Paying attention to this is important when planning your studies.
Please also notice that Xamk degree students cannot enrol on Open UAS courses.
Learning outcomes:
By the end of this course, students should be able to
- know and understand basics of customer service design
- know and understand basics of service quality
- know and identify factors of service quality
- understand impact of quality on customers and on business success
- visualize customer journey map
- use service quality measuring tools.
Contents and methods:
Service quality and service design are business key factors. Knowing basics of service quality and service design you can develop company activities and make them more efficient from customer point of view.
The course is 100 % online on Learn platform and you will study independently, no live lectures or group work. You will have different kind of assignments which you have to pass to be able to perform the course.
The course covers 3 ECTS credits, totalling 81 hours of student work. The number of hours is theoretical and varies according to student effort.
Please notice! This course is identical with the course AV00EI30 Customer service design and quality of service (2021/2022)!
Study material:
You will get the study material on Learn platform.
Assessment: Accepted/Failed
You may also be interested in:
- Service design 2: Customer service process planning, 2 ECTS cr
- Service design 3: Customer experience management, 5 ECTS cr
It is recommended to start with Service design 1 course.
Transcript of records will be delivered by request by email in PDF form.
This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.
The Transcript of records will be delivered automatically by email in PDF form. You can read more about the The Transcript of records on: Information on Open UAS, Xamk Pulse studies.
This course is based on the curricula of Xamk's degree programmes and the Finnish credits are fully compatible with the ECTS.
Additional information on enrolment:
Xamk Pulse, email: openstudies@xamk.fi.
Terms of cancellation:
If you are not able to participate in the course, please let us know as soon as possible by email openstudies@xamk.fi.
Before the course starts, you'll receive an invitation by email to this course.
Please note that there can be changes in the course details in terms of the timetable and teachers, for example.
South-Eastern Finland University of Applied Sciences is audited by the Finnish Education Evaluation Centre (FINEEC).